RETURN & REFUND POLICY

We want you to love your championship belt. This policy explains our 14-day return and refund process. By placing an order on titlebelt.shop, you agree to the terms below.

You have 14 days from the date you receive your order to request a return or refund for eligible items. After 14 days have passed since delivery, we are unfortunately unable to offer a refund or exchange.

As all belts are custom-made to order, we do not accept returns for change of mind. However, we will issue a full refund or free replacement within the 14-day window if:

• The belt arrives damaged or defective
• The custom text is incorrect due to our error (not customer error)
• The wrong product is delivered
• The order is lost in transit and not delivered within the estimated timeframe

• Change of mind on a correctly produced custom belt
• Errors in custom text, names, or spelling submitted by the customer
• Requests made more than 14 days after delivery
• Items returned without prior approval from our support team
• Products damaged through misuse, accident, or normal wear after delivery

• Email support@titlebelt.shop within 14 days of delivery
• Include your order number and a clear description of the issue
• Attach photos showing the damage, defect, or error
• Wait for our team to review and approve your request before sending anything back

Do not return any item without prior approval — unapproved returns cannot be processed or refunded.

Once your return is approved and (where applicable) the item is received and inspected, we will process your refund. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

If your item is defective or damaged, we can send a free replacement instead of a refund. Replacements are produced and shipped as a priority. If you prefer a replacement over a refund, just let us know when you contact us.

You may cancel your order for a full refund at any time before you approve the design proof. Once you approve the proof and production begins, the order can no longer be cancelled, as work on your custom belt has already started.

If a return is approved for a damaged, defective, or incorrect item, we will provide return instructions and cover reasonable return shipping costs where required. We recommend using a tracked shipping service — we are not responsible for returns lost in transit.